National Assembly for Wales Complaints Policy
Make a complaint
If something does go wrong we need to be able to put it right quickly, and if possible, take action to ensure it doesn't happen again.
To make a complaint, you can:
The Procedure – In Summary
In the first instance raise your complaint or concern with the official with whom you have been dealing.
If this fails to satisfy your concerns you should make a formal complaint. Your complaint will be investigated by the Chief Executive and Clerk or by a person nominated by her.
If you are not satisfied with the outcome, your complaint can be considered by the Public Services Ombudsman for Wales, or the Information Commissioner.