By continuing to use our site, you are agreeing for us to set a small number of cookies. Cookie policy

Desktop
Skip Ribbon Commands
Skip to main content
 
 
You are in :

Website terms and conditions of supply

 

This page together with the documents expressly referred to on it tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 14 June 2014.

 

1. Information About Us

1.1 We operate the website www.assembly.wales  We are the National Assembly for Wales Commission and our address is National Assembly for Wales, Cardiff Bay, CF99 1NA. Our VAT number is GD888848435.

1.2 Contacting us if you are a consumer:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know you have decided to cancel.

(b) The easiest way to let us know you have decided to cancel is to complete a cancellation form. The cancellation form can be found here. You can e-mail the completed cancellation form to us at contact@assembly.wales or post it to us at National Assembly for Wales, Cardiff Bay, CF99 1NA. We will then e-mail you to confirm we received your cancellation.

(c) You do not have to use the cancellation form to cancel a Contract. You can also cancel a Contract by e-mailing us at contact@assembly.wales or by writing to us at National Assembly for Wales, Cardiff Bay, CF99 1NA or by telephoning us on 0300 200 6565. If you decide to cancel a Contract this way, please have the details of your order ready to help us identify it.

(d) Whichever way you decide to cancel a Contract, the cancellation is effective from the date you send us the e-mail or post the letter to us or telephone us.

(e) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephone on  0300 200 6565 or by e-mail at contact@assembly.wales or by writing to us at National Assembly for Wales, Cardiff Bay, CF99 1NA.

1.3 Contacting us if you are a business:

You may contact us by telephone on  0300 200 6565 or by e-mail at contact@assembly.wales or by writing to us at National Assembly for Wales, Cardiff Bay, CF99 1NA. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 18.3.


 

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we aim to display the colours accurately, we cannot guarantee that your comupter's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we aim to be as accurate as possible, because our Products are handmade, the sizes, weights, capacities, dimensions and measurements indicated on our site may vary slightly.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available (in which case your order will not be processed).


 

3. Use of Our Website

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.


 

4. How We Use Your Personal Information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.


 

5. If You Are A Consumer

This clause 5 only applies if you are a consumer.                                                                                      

 5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.


 

6. If You Are A Business Customer

This clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2 These Terms and our Privacy Policy and Terms of Website Use constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy or Terms of Website Use.

6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.


 

7. How The Contract Is Formed Between You and Us

7.1 For the steps you need to take to place an order on our site, please email us at contact@assembly.wales with information about the Products you wish to buy. Please take time to read and check your order before submitting it. You can correct errors at any point during the order process or subsequently by e-mailing us at contact@assembly.wales or by telephoning us on 0300 200 6565.

7.2 When you e-mail us your order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.

7.3 After acknowledging your order, we will contact you to arrange payment (see clause 9).

7.4 After we have received payment, we will accept your order by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. The Dispatch Confirmation will also include information we have to provide to you by law and a website link to a Contract cancellation form.

7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.


 

8. Our Right To Vary These Terms

8.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

8.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.


 

9. Your Consumer Right Of Return and Refund

This clause 9 only applies if you are a consumer.

9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is set out in the table below.

Assembly Shop Terms

Your Contract

End of the cancellation period.

Your Contract is for a Product or Products delivered in one instalment.

The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

 

9.3 The easiest way to let us know you have decided to cancel is to complete a cancellation form. The cancellation form can be found here. You can e-mail the completed cancellation form to us at contact@assembly.wales or post it to us at National Assembly for Wales, Cardiff Bay, CF99 1NA. We will then e-mail you to confirm we have received your cancellation.

9.4 You do not have to use the cancellation form to cancel a Contract. You can also cancel a Contract by e-mailing us at contact@assembly.wales or by writing to us at National Assembly for Wales, Cardiff Bay, CF99 1NA or by telephoning us on  0300 200 6565. If you decide to cancel a Contract this way, please have the details of your order ready to help us identify it.

9.5 Whichever way you decide to cancel a Contract, the cancellation is effective from the date you send us the e-mail or post the letter to us or telephone us.

9.6 If you cancel your Contract we will:

(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop;

(b) refund you the price you paid for having the Products delivered to you.

(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(ci) if you have received the Product : 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.9;

(cii) if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.

9.7 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9.8 We will refund you on the credit card or debit card used by you to pay.

9.9 If a Product has been delivered to you before you decide to cancel your Contract:

a). then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can use the following address to either send it back to us by post or return it by hand: National Assembly for Wales, Cardiff Bay, CF99 1NA;

b). unless the Product is faulty or not as described (in this case, see clause 9.7), you will be responsible for the cost of returning the Products to us;

9.10 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

10 Delivery

10.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 17 for our responsibilities when this happens.

10.2 Delivery shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

10.3 You own the Products once we have received payment in full, including all applicable delivery charges.

This clause 10.4 only applies if you are a consumer.

10.4 If we miss the 30 day delivery deadline for any Products then you may cancel your Contract straight away if any of the following apply:

a). we have refused to deliver the Products;

b). delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

c). you told us before we accepted your order that delivery within the delivery deadline was essential.

10.5 If you do not wish to cancel your Contract straight away, or do not have the right to do so under clause 10.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Contract if we do not meet the new deadline.

10.6 If you do choose to cancel your Contract for late delivery under clause 10.4 or clause 10.5, you can do so for just some of the Products or all of them. If the Products have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your Contract we will refund any sums you have paid to us for the cancelled Products and their delivery.

 

11 International delivery

11.1 We deliver to non-UK addresses. However there are restrictions on some Products for certain countries, so please review the information on that page carefully before ordering Products.

11.2 If you order Products from our site for delivery to a non-UK address, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.


 

12 Price of products and delivery charges

12.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

12.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

12.3 The price of a Product includes VAT (where applicable).

Delivery charges to UK addresses

12.4 Delivery charges to UK addresses are stated clearly on our site next to each Product. To check these delivery charges, please refer to the delivery charge quoted next to each Product on our site. We will also confirm delivery charges when we take payment.

Delivery charges to non-UK addresses

12.5 Delivery charges to non-UK addresses will be provided when we call you to take payment for the Products.


 

13 How to pay

13.1 You can only pay for Products using a debit card or credit card. We accept the following cards: Visa / Delta / Electron / MasterCard / Solo / Maestro.

13.2 Payment for the Products and all applicable delivery charges is in advance and by telephone. We will not charge your debit card or credit card until we dispatch your order.


 

14 Manufacturer guarantees

14.1 Some of the Products we sell to you may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to any manufacturer's guarantee provided with the Products.

14.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


 

15 Our liability if you are a business

This clause 15 only applies if you are a business customer.

15.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

15.2 Nothing in these Terms limits or excludes our liability for:

a). death or personal injury caused by our negligence;

b). fraud or fraudulent misrepresentation;

c). breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

d). defective products under the Consumer Protection Act 1987.

15.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

a). any loss of profits, sales, business or revenue;

b). loss or corruption of data, information or software;

c). loss of business opportunity;

d). loss of anticipated savings;

e). loss of goodwill; or

f). any indirect or consequential loss.

15.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.


 

16 Our liability if you are a consumer

This clause 16 only applies if you are a consumer.

16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

16.2 We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3 We do not in any way exclude or limit our liability for:

a). death or personal injury caused by our negligence;

b). fraud or fraudulent misrepresentation;

c). any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

d). any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

e). defective products under the Consumer Protection Act 1987.


 

17 Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.

17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

a). we will contact you as soon as reasonably possible to notify you; and

b). our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

17.4 Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


 

18 Communications between us

18.1 When we refer, in these Terms, to "in writing", this will include e-mail.

18.2 If you are a consumer you may contact us as described in clause 1.2.

18.3 If you are a business:

a). Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

b). A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00am a on the second business day after posting or if sent by e-mail, one business day after transmission.

c). In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

d). The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


 

19 Other important terms

19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

19.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.6 If you are a consumer, please note that these Terms are governed by the law of England and Wales. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Partners & Help