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​The support available to you: Making a complaint or reporting an incident


Making a complaint or reporting an incident can be emotionally challenging and requires courage. The following suggestions are provided as a guide to assist and support you should you find yourselves in this position. 

We encourage you to talk to someone. 

For anyone making a complaint or reporting an incident 

If you feel that you would benefit from support from a medical practitioner, please contact your GP. 

You may feel that you will require ongoing face to face support to assist you emotionally during a complaint investigation. Please discuss this with us when you make your initial contact so that we can arrange this. 

If you do not work at the Assembly, you may also wish to discuss the issue or seek support from: 

  • Your employee assistance programme 
  • Your trade union representative 
  • A manager, colleague or your own HR Department 

For those who work at the National Assembly for Wales 

The Employee Assistance Programme on 0800 174 319 is available to Assembly Members, the staff employed by Assembly Members and political groups and Assembly Commission staff. Trained counsellors will provide you with emotional support and guidance. 

The Assembly’s Occupational Health Nurse who can be contacted through Members’ Business Support or our HR Department. 

 
 

Other support available 

Staff employed by the Assembly Commission: 

  • Your HR Department; your trade union representative; a colleague or manager 

Staff employed by Assembly Members or political groups

  • Members’ Business Support; your employer, a colleague or manager; your trade union representative; your Business Manager or political party. 

Assembly Members: 

  • Members’ Business Support; your Business Manager or political party; your trade union representative; a colleague 

 
 

Further support 

The Samaritans are there to help with feelings of depression, being overwhelmed or negative thoughts. They do not simply help with thoughts of suicide, although, if you have such thoughts we would strongly encourage you to contact them urgently. Their telephone number is 116 123 and it is staffed 24 hours a day, seven days a week. 

For a private discussion on any of these matters, contact: 

  • Head of Members’ Business Support on 0300 200 6241 
  • Head of the Assembly Commission’s Human Resources Department on 0300 200 6461

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