Social Media Policy
‘Social media’ refers to a range of communication technologies used for sharing information and opinions, often through explicit connections with other people or organisations. The term includes platforms such as Facebook, Twitter, YouTube, Instagram, Flickr and LinkedIn.
This policy sets out guidelines for the use of social media by the National Assembly for Wales. It follows and expands on principles set out in the Assembly’s 2010 e-democracy strategy (PDF, 223 KB), which set out the Commission’s direction for digital engagement with the people of Wales.
This policy is aimed at all staff employed by the National Assembly for Wales and is relevant to all activities involving social media.
Social Media Communications Policy (PDF, 1.85 MB)
Social Media Acceptable Use Policy
The National Assembly for Wales use a variety of social media outlets, which we invite and encourage the public to engage with us on.
Our intention is to create an environment where people are able to contribute their views without fear of abuse, harassment or exposure to offensive or otherwise inappropriate content.
When contributing your views please ensure that you:
- protect your personal privacy and that of others by not including personal information in your public posts (such as email addresses, private addresses or phone numbers);
- make your posts relevant to the issues being discussed;
- represent your own views and not impersonate or falsely represent any other person;
- do not swear
- do not post comments that are unlawful, harassing, abusive, threatening, harmful, obscene, profane, sexually orientated or racially offensive;
- do not make defamatory or libellous comments (comments that are untrue and capable of damaging the reputation of a person or organisation;
- do not condone illegal activity or incite people to commit any crime;
- do not submit comments that could prejudice on-going or forthcoming court proceedings or break a court injunction;
- do not advertise or promote products or services.
- do not post content copied from elsewhere, for which you do not own the copyright.
- only submit a comment once. Do not resubmit the same or similar comments (also called “spamming”).
Most online communities have their own rules and guidelines, which we will always follow. We reserve the right to remove any contribution that breaks the rules or guidelines of the relevant community or does not comply with this policy.
We welcome feedback and ideas from all users, and endeavour to join the conversation where possible. However, we may not be able to reply individually to all messages received.
We read all direct messages and replies to posts and ensure that any emerging themes or helpful suggestions are passed to the relevant people at the National Assembly for Wales.
We cannot comment on issues of party politics.
Please note our social media accounts are not monitored on weekends or during the evenings. The usual ways of contacting the Assembly for official correspondence are detailed in the Contact Us section of our website.
You may want to Contact Your Assembly Member or contact our Information Team via our switchboard.